ALFREDO F. ALEJO

SERIAL ENTREPRENEUR | MARKETING PROFESSIONAL | INSURANCE SPECIALIST | IT DEVELOPER

"I'm a serial entrepreneur with 10+ years of professional experience in various administrative roles. You can have confidence in my ability to effectively address and solve technical challenges. I excel both independently and as part of a team, consistently delivering high-quality results that surpass expectations. My skills encompass tasks like email and appointment management, travel arrangements, research, social media, and digital marketing.
Your success is my priority, and I'm here to help you achieve it."

NICE TO MEET YOU

PROFESSIONAL EXPERIENCE

KAISAKO CORPORATION
Founder/ CEO

March 2024 - Present
FORTUNE LIFE
Insurance Specialist

January2024 - Present

I play a crucial role in helping individuals and businesses protect themselves against financial losses by providing them with the right insurance coverage.

  • Selling insurance policies to individuals and businesses, explaining coverage options, and helping clients choose policies that meet their needs.
  • Assisting clients with policy inquiries, changes, and claims, and providing ongoing support to ensure client satisfaction.
  • Assessing clients’ insurance needs and recommending appropriate coverage options based on their circumstances.
  • Staying informed about insurance products, market trends, and regulations to provide clients with up-to-date information.
  • Building and maintaining relationships with clients to understand their needs and provide personalized service.
  • Ensuring that all insurance policies and practices comply with legal and regulatory requirements.
  • Maintaining accurate records of client interactions, policies, and claims.
  • Assisting clients with filing insurance claims, guiding them through the claims process, and advocating for clients with insurance companies.
  • Providing clients with information about insurance products and coverage options, and educating them about industry developments.
  • Building a network of contacts to attract new clients and expand business opportunities.
BODEGANISUKI.COM
Senior Developer

November 2023 -January2024

Write code and scripts to develop software applications or website features.

  • Follow coding standards and best practices.
  • Identify and fix bugs and issues in code.
  • Collaborate with senior developers to solve complex problems.
  • Conduct testing and quality assurance to ensure software functions correctly.
  • Continuously improve coding skills and stay up-to-date with programming languages and technologies.
  • Document code, technical processes, and project progress.
  • Ensure websites are responsive and mobile-friendly.
  • Use version control systems (e.g., Git) to manage code changes and collaborate with team members.
JNR Corporation
Marketing Consultant

August 2023 - November 2023
  • Conducted market research and analysis for the client
  • Created and managed social media content for the client
  • Managed the local e-commerce and product inventory of the client.
  • Implemented strategies to streamline marketing workflow.
  • Handle all the supplier and merchant concerns.
TIEAPP Solutions Corporation
Marketing Director

January 2023 – July 2023
  • Created and conceptualized the marketing strategies for the company.
  • Implemented strategies to streamline marketing workflow.
  • Handle all the supplier’s and merchants’ concerns.
  • Researched and connected to potential merchants and partners.
  • Assisted with event planning and coordination.
  • Providing customer support via phone and email.
BeWell And LiveWell Corporation
HR/Admin Manager

June 2022 – January 2023
  • Lead the recruitment process, including job posting, screening candidates, conducting interviews, and making hiring decisions.
  • Identify training needs, coordinate training programs, and promote employee development.
  • Develop and manage budgets for HR and administrative functions, ensuring cost efficiency.
  • Negotiate contracts with vendors, suppliers, and service providers.
  • Utilize HR software and tools for HR and administrative tasks, such as payroll processing, time tracking, and employee recordkeeping.
  • Contribute to the development of HR and administrative strategies that align with the company’s overall goals and objectives.
Nourish Boost Inc.
Community Management Director

April 2021 – June 2022
  • Responsible for developing, implementing, and overseeing community management strategies to engage and support the organization’s online community of users, customers, or stakeholders.
  • Develop and implement a comprehensive community management strategy that aligns with the organization’s objectives.
  • Create and curate content that encourages community participation, discussion, and interaction.
  • Monitor and engage with community members across various platforms, including social media, forums, and online communities.
  • Use data and analytics tools to track community engagement metrics and provide regular reports to management.
  • Collect and analyze user feedback and insights to improve products, services, or community experiences.
  • Advocate for community needs within the organization.
  • Oversee content moderation efforts to ensure that user-generated content complies with company policies and legal regulations.
  • Stay up-to-date with industry trends and best practices in community management and social media engagement.
SaviCare Support Services Inc.
Vice President for Marketing

March 2020 – June 2022
  • Develop and lead the marketing department’s overall strategic vision, goals, and objectives.
  • Develop and execute comprehensive marketing strategies to meet business goals, such as revenue growth, market share, and brand awareness.
  • Conduct market research to identify trends, customer preferences, and competitive insights.
  • Drive innovation and creativity in marketing approaches to gain a competitive edge.
  • Drive innovation and creativity in marketing approaches to gain a competitive edge.
  • Plan and execute marketing campaigns to promote the organization’s products or services.
  • Collaborate with product development teams to align marketing efforts with product launches.
  • Oversee digital marketing efforts, including SEO, SEM, email marketing, social media marketing, and content marketing.
  • Evaluate the effectiveness of digital marketing campaigns and make data-driven improvements.
  • Report marketing performance and strategies to the executive leadership team and stakeholders.
  • Build, lead, and mentor a high-performing marketing team.
  • Collaborate with external marketing agencies, vendors, and partners.
  • Handle crisis communications and public relations issues as they arise.
  • Allocate resources effectively to achieve marketing goals.
Wired Innovative Solution
Marketing Specialist & Junior Developer

January 2018 – February 2020
  • Develop and implement marketing campaigns, including online and offline advertising, email marketing, social media marketing, and content marketing.
  • Create engaging and relevant content, such as blog posts, social media updates, email newsletters, and marketing collateral.
  • Conduct market research to understand customer needs, preferences, and market trends.
  • Analyze competitor activities and industry benchmarks.
  • Manage digital marketing efforts, including SEO (Search Engine Optimization), SEM (Search Engine Marketing), and social media advertising.
  • Maintain and grow the organization’s social media presence.
  • Create and schedule posts, respond to comments, and engage with the online community.
  • Develop and execute email marketing campaigns, including list management, segmentation, and performance analysis.
  • Collaborate with cross-functional teams, including designers, writers, and developers, to create marketing materials and campaigns.

As Junior Developer:

  • Write code and scripts to develop software applications or website features.
  • Follow coding standards and best practices.
  • Identify and fix bugs and issues in code.
  • Collaborate with senior developers to solve complex problems.
  • Conduct testing and quality assurance to ensure software functions correctly.
  • Continuously improve coding skills and stay up-to-date with programming languages and technologies.
  • Document code, technical processes, and project progress.
  • Ensure websites are responsive and mobile-friendly.
  • Use version control systems (e.g., Git) to manage code changes and collaborate with team members.
Capital One Philippines Support Services Corp.
Sr. Financial Data Analyst

August 2016 – December 2017
  • Collect, clean, and analyze financial data from various sources, including internal databases, external reports, and market data.
  • Identify trends, patterns, and anomalies in financial data.
  • Develop complex financial models and forecasts to support strategic planning, budgeting, and investment decisions.
  • Evaluate the financial impact of different scenarios and strategies.
  • Create reports, dashboards, and data visualizations to communicate financial insights to key stakeholders.
  • Use tools like Excel, data visualization software, and business intelligence tools for reporting.
  • Assess the financial performance of the organization or specific business units.
  • Analyze key financial metrics such as revenue, profitability, cost structures, and return on investment (ROI).
  • Assist in the budgeting and forecasting processes.
  • Evaluate potential investments, mergers, or acquisitions by conducting financial due diligence.
  • Assess the risk and return profiles of investment opportunities.
  • Conduct cost analysis to identify cost-saving opportunities and efficiency improvements.
  • Collaborate with senior management to develop and refine financial strategies to achieve corporate objectives.
  • Provide insights into resource allocation and capital allocation decisions.
  • Ensure financial practices and reporting comply with regulatory requirements and industry standards.
  • Stay current with industry trends, best practices, and emerging technologies in finance and data analysis.
  • Maintain data integrity, accuracy, and security in financial databases and systems.
  • Provide strategic recommendations based on financial analysis to support the achievement of long-term financial goals and objectives.
iQor Philippines Incorporation
Work Force Manager -Real Time Analyst

March 2014- January 2016
  • Continuously monitor and analyze real-time contact center performance metrics, such as call volume, chat volume, email volume, and service level agreements (SLAs).
  • Use workforce management software and reporting tools to track agent adherence to schedules.
  • Make real-time decisions to adjust staffing levels, including assigning additional agents or reallocating resources to address surges or drops in contact volume.
  • Utilize historical data and forecasting to predict and respond to fluctuations in demand.
  • Monitor and track agent schedule adherence to ensure that agents are following their assigned schedules and break times.
  • Identify and address instances of non-adherence, such as lateness or extended breaks.
  • Maintain clear communication with team leads, supervisors, and agents to inform them of real-time changes in staffing needs or scheduling adjustments.
  • Coordinate with other departments, such as training and quality assurance, to ensure smooth operations.
  • Generate real-time and daily reports on key performance indicators (KPIs) related to contact center operations.
  • Analyze data to identify trends, performance gaps, and opportunities for improvement.
  • Assist in long-term and short-term forecasting and scheduling activities.
  • Collaborate with workforce management teams to develop optimized schedules that meet service level targets while controlling labor costs.
  • Handle exceptions and unforeseen events, such as agent absences or system outages, by adjusting schedules and reallocating resources as needed.
  • Use workforce management software and tools to automate scheduling, track real-time performance, and optimize resource allocation.
  • Ensure that systems and software are up to date and functioning properly.
  • Provide training to agents and supervisors on adherence to schedules, real-time procedures, and workforce management tools.
  • Share best practices for real-time management and scheduling.
  • Identify process inefficiencies and recommend improvements to enhance contact center operations and customer service.
  • Collaborate with other teams, such as customer service, IT, and analytics, to align workforce management with broader business goals and objectives.
  • Monitor real-time operations to ensure that service quality and customer experience standards are met.
  • Escalate issues affecting service quality to appropriate teams for resolution.
Christian Era Broadcasting Service Inc. (CEBSI)
Technical Information Specialist

May 2013- February 2014
  • Respond to inquiries and technical issues from end-users via phone, email, chat, or in-person.
  • Create and manage support tickets or incident reports in a helpdesk system.
  • Diagnose and resolve hardware, software, and network-related problems.
  • Walk users through step-by-step solutions, both verbally and through documentation.
  • Provide guidance and recommendations on the use of hardware and software.
  • Assist with software installations, updates, and configurations.
  • Maintain and troubleshoot computer hardware, peripherals, and mobile devices.
  • Perform hardware repairs or replacements when necessary.
  • Install, configure, and troubleshoot software applications, operating systems, and drivers.
  • Ensure software licenses and updates are up to date.
  • Assist with network connectivity issues, including Wi-Fi and Ethernet connections.
  • Troubleshoot network-related problems, such as IP configuration and DNS issues.
  • Create, modify, and deactivate user accounts and access permissions.
  • Reset passwords and assist with account-related issues.
  • Create and maintain documentation, user manuals, and knowledge base articles for common technical issues and solutions.
  • Provide remote support to end-users using remote desktop tools and software.
  • Implement and manage backup solutions to safeguard data.
  • Assist with data recovery in case of data loss or system failures.
  • Educate users about cybersecurity best practices, including password security and phishing awareness.
  • Assist in the procurement and inventory management of IT equipment and software licenses.
  • Conduct training sessions or workshops to help users better understand technology tools and software.
  • Monitor system performance, security events, and alerts.
  • Escalate complex technical issues to higher-level support or IT specialists as needed.
  • Ensure that IT policies and procedures are followed in compliance with company and industry regulations.
  • Ensure that technical issues are resolved satisfactorily and follow up with users to verify issue resolution.
Affiliated Computer Service (ACS) Xerox of the Philippines 
Senior Accounting Specialist

March 2011- May 2013
  • Maintain and update financial records, including general ledger accounts, journals, and subsidiary ledgers.
  • Ensure the accuracy and completeness of financial data.
  • Prepare and analyze financial statements, including income statements, balance sheets, and cash flow statements.
  • Generate monthly, quarterly, and annual financial reports for internal and external stakeholders.
  • Reconcile complex accounts, identifying and rectifying discrepancies.
  • Investigate and resolve any financial irregularities.
  • Assist in the development of annual budgets and financial forecasts.
  • Monitor actual financial performance against budgeted figures and provide variance analysis.
  • Lead or participate in the month-end and year-end closing processes, ensuring accurate and timely reporting.
  • Prepare to adjust journal entries and accruals.
  • Conduct financial analysis to identify trends, patterns, and areas of improvement.
  • Provide recommendations based on financial insights.
  • Prepare audit schedules and support auditors during internal and external audits.
  • Address audit findings and implement recommendations for process improvements.
  • Analyze and control costs within the organization.
  • Monitor cost centers and identify cost-saving opportunities.
  • Maintain records of fixed assets, depreciation schedules, and asset tracking.
  • Oversee or assist in accounts payable and accounts receivable processes.
  • Utilize accounting software and financial systems to manage financial data and generate reports.
  • Stay updated on accounting standards, financial regulations, and compliance requirements.
  • Identify opportunities for process improvement and efficiency in accounting and financial procedures.
  • Collaborate with other departments, such as procurement, sales, and operations, to gather financial data and support decision-making.
  • Provide financial analysis and insights to support strategic planning and decision-making.
Advance Contact Solutions Inc. 
Customer Service Agent Support

December 2009-January 2011
  • Respond to customer inquiries, requests, and complaints via phone, email, chat, or other communication channels.
  • Provide courteous, empathetic, and efficient customer service.
  • Troubleshoot and resolve customer issues, concerns, or problems to the best of your ability.
  • Collaborate with other departments or teams to resolve complex issues.
  • Develop a deep understanding of the organization’s products, services, and policies.
  • Educate customers about product features, pricing, and benefits.
  • Assist customers with order placement, tracking, and delivery inquiries.
  • Process returns, refunds, and exchanges according to company policies.
  • Manage customer accounts, including updating contact information and account preferences.
  • Provide information, guidance, and recommendations to customers regarding product selection, usage, and troubleshooting.
  • Escalate complex or unresolved issues to higher-level support or management as needed.
  • Follow escalation procedures to ensure prompt issue resolution.
  • Communicate effectively and professionally with customers, colleagues, and other departments.
  • Identify opportunities for process improvements and efficiency in customer service procedures.
  • Adhere to established quality standards and performance metrics.
  • Gather and relay customer feedback, suggestions, and complaints to relevant departments for product or service improvement.
  • Handle multiple customer inquiries simultaneously while maintaining a high level of service quality.
  • Participate in training sessions and knowledge-sharing activities to stay informed about new products, updates, and support techniques.
  • Efficiently manage and prioritize customer inquiries to meet response and resolution timeframes.
  • Focus on customer satisfaction and strive to exceed customer expectations.
ePLDT Ventus (Parlance) Incorporated System 
Technical Support Specialist

November 2007- November 2009
  • Respond to inquiries, incidents, and requests for technical support via phone, email, chat, or in-person.
  • Provide clear and effective explanations and solutions to technical problems.
  • Diagnose and resolve hardware, software, and network-related issues.
  • Identify and document the root causes of technical problems.
  • Create and manage support tickets or incident reports in a helpdesk or issue tracking system.
  • Maintain accurate and organized records of technical support interactions.
  • Provide remote assistance by taking control of end-users’ computers or devices to troubleshoot and resolve issues.
  • Contribute to the development and maintenance of a knowledge base or FAQ to facilitate self-service support for common issues.
  • Maintain and troubleshoot computer hardware, peripherals, and mobile devices.
  • Perform hardware repairs or replacements when necessary.
  • Install, configure, and troubleshoot software applications, operating systems, and drivers.
  • Ensure software licenses and updates are up to date.
  • Assist with network connectivity issues, including Wi-Fi and Ethernet connections.
  • Troubleshoot network-related problems, such as IP configuration and DNS issues.
  • Create, modify, and deactivate user accounts and access permissions.
  • Reset passwords and assist with account-related issues.
  • Implement and manage backup solutions to safeguard data.
  • Educate users about cybersecurity best practices, including password security and phishing awareness.
  • Provide training and guidance to end-users on technology usage and best practices.
  • Ensure that technical support practices comply with company policies and industry regulations.
  • Focus on customer satisfaction, gather feedback, and strive to exceed customer expectations

QUALIFICATIONS

RELEVANT SKILLS
  • Knowledge of social media and online marketing.
  • Customer service and problem-solving skills.
  • Proficiency in relevant software and tools.
  • Strong communication skills.
  • Time management and organization skills.
  • Adaptability and flexibility to changing situations.
VA CRASH COURSE
A complete seven-day one-on-one training program for
virtual assistant.
VA INTERNSHIP
Interned for an Ecommerce Seller for 4 weeks doing product
research, listing creation, inventory management and more..
COLLEGE
B.S Computer Science (Dual Program)
New Era University
SY 2001-2005
MARKETING TOOLS
  • Boomerang for Gmail
  • Page 365
  • Webcake
  • BigSeller
  • Fluent CRM
  • Funnelytics
  • Active Campaign
  • Niche Scraper
  • AdTargetng
PRODUCTION TOOLS
  • MS Office
  • Google Docs
  • G-Suites
  • PDF Reader
  • Dropbox / Gdrive
  • OBS Studio
  • Streamyard
  • Zoom
  • Trello
COPYWRITING
  • Quillbot
  • Copy.Ai
  • Grammarly
  • Chat GPT
EDITING TOOLS
  • Photoshop
  • Canva
  • Capcut Editor
DEVELOPMENT TOOLS
  • Visual Studio Code
  • WordPress
  • Elementor
  • Name Cheap
  • A2 Hosting
  • Hostinger
  • Go Daddy
PROGRAMMING
  • Next.js
  • Php
  • MySQL
  • Mongo DB
  • Tailwind CSS
  • React
  • Laravel

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